Service center phone system (SCS) make the quality of your service perfect. Never lose your improtant incoming call. It saves the manpower and service time, offer a flexible customer service. All the records of incoming call and outgoing call are completely under surveillance. You can check the history and detail of phone call whenever.
FunctionsˇG
The record more than 5000 sets CDR (Call Detail Record).
All the communication of phone call will be record.
The supervisor could monitor the phone call and listen to the tap-record.
It will enter the IVR for leaving message when all the lines are busy. (IVR: Interactive Voice Response)
Support the history of incoming call and outgoing call.
Support to check the history of phone call and caller ID.
Analyze the amount of service, total times, and average times automatically of customer service everyday.
Block list of phone number. These block phone numbers will be entered the IVR.
Caller ID of incoming call is shown on PC.
Show up the unprocessed telephone massage automatically.
To mark the record automatically after listening the telephone massage.
All records of phone call are not allowed to delete from software.
AdvantageˇG
The extension is not limited.
Never lose the important incoming call.
Avoid trick phone call.
The record of incoming call and outcoming call are complete and clear.
